This privacy policy sets out how ALFA ELEVEN Group Ltd obtains, holds, uses and discloses personal data and how we protect it.ALFA ELEVEN Group Ltd is committed to only holding personal data that is accurate, adequate, relevant and not excessive. This policy provides further details about how we do this, along with details on how to contact us if required.

Collection and Use of personal data

ALFA ELEVEN Group Ltd collect personal data for a small number of specific reasons, including;

1. Facilitating our contractual obligations for support services and/or project delivery.
2. Providing quotations for products and services.
3. Processing orders for products and services, encompassing delivery.
4. Disseminating informative and relevant marketing messages about our products and services

Personal Data processing for points 1, 2, and 3 is deemed as “necessary for the performance of a contract with the data subject or to take steps to enter into a contract.”

In regard to bullet point 4, Personal Data is processed on the basis of legitimate interest for existing ALFA ELEVEN Group Ltd customers. A customer is defined as an organisation which has had a transaction with ALFA ELEVEN Group Ltd within the last 24 months. For any other organisations personal data will be processed on the basis of consent. On occasion ALFA ELEVEN Group Ltd  will process personal data that is either shared, loaned or acquired from third party organisations. In these circumstances ALFA ELEVEN Group Ltd  will ensure that the data can legitimately be shared / loaned / sold and use the appropriate basis for the processing of that data inline with any preferences made by the data subject.

In all cases you, as the data subject, have the right to opt out of receiving any marketing material from ALFA ELEVEN Group Ltd by either selecting the unsubscribe link in any marketing email received from ALFA ELEVEN Group Ltd or by emailing us at https://novagrowth.uk/ and requesting to be opted-out of receiving any future marketing communications.

For us to be able to carry out the above-mentioned activities we may need to share your data with relevant third parties as follows:

• To suppliers to enable us to process quotations for products and services
• To vendors to be able to raise support incidents and requests
• To third party support organisations where ALFA ELEVEN Group Ltd outsource elements of support or are acting on the customers behalf
• Marketing partners for the purpose of executing ALFA  Group Ltd  marketing campaigns
• Please be assured that ALFA  Group Ltd  will never sell or lease personal data to third party organisations for direct marketing purposes.

The types of data collected by ALFA ELEVEN Group Ltd:

• Data may encompass personal details like name, job title, email, telephone number, and address (typically workplace, occasionally home for remote support). IP addresses may be collected if necessary for support or project delivery services related to remote work.
• IP address, if required for resolving support issues or during project delivery services if our services are connected to your remote working environment.

ALFA ELEVEN Group Ltd only collects pertinent data directly from individuals or occasionally through third-party marketing services, ensuring proper permissions for the intended purpose.

Updates to the Privacy Policy:

• The privacy policy may be updated from time to time so please be advised to check back on this page for any changes.